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An accreditation page holds all information regarding the presence of a person on a particular event (i.e. festival edition). Anyone who applies for an accreditation gets an accreditation page, even if the accreditation hasn’t been granted yet.


Checkpoint is an integrated tool in Filmchief to scan QR codes, to keep track of admissions and to quickly pull up a guest’s timeline. Read more


A Credit represents the functional relationship between an organization or a person with a film, for example a production company or a director.


An Event represents a festival edition (or a one-off event, such as an On Tour program). In general, all films, programs, viewings, accreditations, forms, lists and mail jobs are related to a specific Event.

While working with Filmchief, you are always in a specific event context. You can select the event context using the dropdown in the top navigation bar.

You can access the details of the current event by clicking on its name in the left navigation bar (directly under ‘Home’).


A film is a unique title, produced in a certain year, created by one or more directors and producers.

Films can be easily confused with film copies, for example: a DCP is not a film, it’s a film copy.

Film copy

A film copy is either a physical or digital carrier that holds the audiovisual data of a film. Film copies of the same film may vary in quality (resolution, sound format), language (subtitles, dialogue) as well as purpose (screener, master, archive copy).

Label set

A label set is a collection of labels that can be assigned to a property. For example, labels in the the label set ‘Countries’ can be assigned to the property ‘Production country’ of a film. A label set can be organized using label categories. For example, the label set ‘Countries’ is divided in two categories: ‘Common countries’ and ‘Less-common countries’.


A list is a collection of items of any type (such as films, contacts, organizations, reviews, viewings, and so on) that you can share with others or use privately. A list can be either dynamic (based on filters) or static (hand-picked items). For more information, see Working with Lists.


Mailroom is a Filmchief module that enables you to send personalized e-mails to your contacts or guests. For more information, see Sending personalized mass emails using Filmchief Mailroom.


An order is a collection of products, assigned to a specific person, that can be paid for. An order is either created by the festival (for example, when sending a payment request to a guest) or by the customer (using a shopping cart).

Price level

A price level is a modified (usually reduced) price of a product.


A product represents something that can be sold using the Filmchief Shop and/or Filmchief Ticketing modules. A product has name, a description and a base price.


A program is typically a collection of one or more films, but it can also include other items, such as an introduction talk. Film festival programs typically contain films, but other activities such as lectures and workshops can also be defined in program. Programs are placed on a timeline by creating viewings. A program must always be placed in a program line.

Program line

Program lines form a tree-like structure which defines how your event is built. Think of it as the table of contents of your festival - similar to your catalogue. On average, a festival edition (i.e. an event) has between 4-8 program lines, which are sometimes divided into sub-program lines. Any program line can contain one ore more programs. A program line is always part of a specific event.


Filmchief users have one or more roles, that reflect their job at the festival. Roles define the way Filmchief presents relevant information. Each role has a specific set of permissions, that apply to all users who have that role.

Screening room

Screening rooms are customizable video libraries that can be made accessible to a specific group of people. For more information, see the Screening rooms documentation.


A shift defines a task that must be fulfilled by a specific person during a certain period of time, usually at a specific location. A shift can optionally be linked to a viewing. For more information, see the Shift planner documentation.


A template is a reusable piece of content. Numerous types of templates exist: mail message templates, mail style templates, Word merge templates, online resource templates - just to name a few. Each type has their own set of relevant fields that define the content of the template. For instance, the content of a mail message template is its body text (and subject), while the content of a Word merge template is the attached Word document.

Time frame

A time frame is a period of time in which something occurs or is planned to take place. For example, volunteers can indicate their availability to work during a specific time frame. For more information, see the Shift planner documentation.

User account

A user account is owned by a person who has access to Filmchief (internal) or the Filmchief Portal (external). A user account can also simply represent a person, without providing access to Filmchief at all (inactive or sleeping account).

Before an account can be used, it must be activated by validating the e-mail address registered to the account. Once activated, the account is protected with a password of at least six characters, chosen by the person who owns the account.


A viewing that takes place at a certain date, time and a location. The content of a viewing is defined by its program, but it is possible to deviate from it by excluding certain program items. For film festivals, a viewing is typically a screening (i.e. a program that contains only one or more films), but ceremonies, lectures, parties and workshops are all examples of viewings.

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